How Mobile Usage Impacts Consumer Behavior

Leading brands are quickly shifting their focus towards a mobile-first business strategy to drive sales and increase awareness. The rise of the mobile consumer in 2014 is rewiring the mindset of how brands present products and services online. The following trends are creating new perspectives and demands among mobile device users.

Adoption of multiple devices continues to increase

The rapid development of mobile technologies continues to increase the ability of consumers to engage with brands and buy online. Brands must deliver a seemless mobile experience to capture mindshare of today’s mobile-first consumer. Paramount to this trend is including the option to purchase products or services via smartphone and tablet. The ‘always connected’ consumer typically uses more than one device and interacts with brands from a variety of screen sizes. As mobile devices continue to become more affordable, interesting, and feature-rich, consumers are enticed to spend more time on their mobile screens, increaseing the need for brands to deliver a consistent experience regardless of device-type.

Mobile is the primary or initial source of content.

As more users adopt a mobile-first methodology, phone or tablet screens are increasingly the “first” point of contact with a Brand. This trend of digital consumption has pushed brands like The Los Angeles Times and BuzzFeed to invest more resources and consideration into their mobile strategy. Consumers expect simple navigation and a consistent cross-device experience. They also expect substantial long-form content, in video or text format, suited for smartphone and tablet display.

Mobile usage is creating a “visual” consumer.

Communicating with a more visual vocabulary has become prevalent with mobile device users. The ever-present camera feature on most, if not all, mobile devices put images at the fore of social networks and now, thanks to Google, search. Because of image recognition technology, consumers can look up search results based on a photo. Brands have also begun using image recognition software to help consumers find products through certain apps like Slyce and Asap54 by taking and uploading an image of an item they are looking for and find its exact match or something similar to it.

Brands need to focus on how they can blend with the mobile lifestyle of today’s consumers. The challenge companies are faced with is providing valuable goods and services integrated with their consumer’s new mobile routine.

Content Marketing For The Enterprise

The power of content marketing is quite clear. Those businesses that employ a content marketing strategy have conversion rates that are six times higher than competitors that don’t. It’s no wonder why businesses are spending more on content marketing. For those enterprises looking to do more with content marketing, here’s what you need to know.How to Identify Content Topics

There is no point in creating content that won’t connect with your audience. Creating content requires investment in time and resources. To identify winning topics, you can use this process:

1. Research Keywords

Organic search drives 51 percent of traffic to websites, as search engine giant Google handles more than 3.5 billion searches per day. Take advantage of the wealth of data readily available to you. Use keyword research tools to help you discover the kinds of searches that are driving people to your site, as well as content topics that, if covered, will drive more visitors.

2. Analyze Interactions With Customers

If you want satisfied clients, solve their problems. That’s the way you build loyalty. Your content should be serving the same purpose. Talk with your sales and customer service teams about their interactions, and look at Internet forums discussing topics in your industry. Questions, complaints and general observations customers frequently have can give you golden ideas.

3. Examine Data

Regardless of the amount of research you do beforehand, some content is going to do better than other. Data is increasing in importance in content marketing, because it will give you insights into what will perform well. In short, data is the key to improving your content’s performance.

How to Increase the Volume of Content

The “quality versus quantity” argument hasn’t been settled in the content marketing world. You should be consistently producing and updating content, as there is much evidence that fresh content influences search rankings.

Here are some things you can try:

1. Hire freelancers: Whether you need blog posts, YouTube videos or infographics, freelancers are available to help increase the volume of your content.

2. Repurpose content: For instance, if you write a white paper, you could use information from there to create a series of blog posts. You could even use stats for Twitter posts. Get the most out of your content through repurposing.

3. Stick to your strategy: While 80 percent of marketers have a content marketing strategy, only 32 percent have documented that strategy. You need to flesh out a concrete strategy — and stick to it.

Winning With Content Marketing

A solid content marketing strategy can help you create a sustainable business. Follow these pieces of advice for finding great topics and creating solid content at the scale you want and you’ll be on your way to winning over more customers.

Top 5 Content Optimization Trends

Content optimization combines the power of content marketing and SEO to create a robust, cohesive data-driven marketing plan that drives awareness, expands reach, and improves customer engagement. Organizations are beginning to see the value in implementing this type of strategy, finding that it builds trust, increases leads, and delivers greater ROI than traditional marketing strategies. Mobibi – The Collective Sales and Marketing Platform, is focused on the following 2018 trends.

1. Using the power of micro-influencers.

Influencer marketing has skyrocketed in popularity, with dozens of brands trying to snap up industry experts whose followings number in the hundreds of thousands — this is influenced by the “bigger is better” mentality.

However, high-quality influencers no longer need to have a large number of followers — they simply need to have a fiercely loyal audience in a specific niche. Fans and devoted followers of online personalities and thought leaders feel connected to these individuals, trusting them as though they would a friend or colleague. Influencers are no longer just teens and young adults with funny videos or stylish photos; they have a connection to a specific demographic, such as IT professionals, executives and decision-makers. Leveraging these micro-influencers can be a powerful tactic to gain traction, establish credibility, or simply increase awareness of a product or brand.

2. Creating content for proactive reputation management.

Brands often can’t control what is written about them online — in fact, it’s a feature used as a benefit for some content producers, such as Yelp. But when brands start creating and distributing optimized content, they can exert control over the way it is perceived online. Establishing subject expertise promotes trust, leading to a sense of authority. Not only will the brand voice be trusted, when something disparaging is written (whether true or not), it will be balanced with additional content chosen and optimized by the brand itself.

When brands don’t take the time to optimize their online presence — social media included — the consumers write the narrative. They must take charge of conversations about recent events in the industry, and establish themselves and their organization as an authority.

3. Taking back content ownership from social media.

Social media is a powerful channel, but many brands have begun to rely too heavily on third-party platforms (e.g. Facebook, Twitter, Instagram). Instead of focusing on growing the properties they own, they seek out virality for those brief moments of user attention. Social media has its place and should be a staple in any content optimization strategy; however, brands should focus on using it to drive traffic back to their owned properties and website.

Relying on social media alone is a dangerous strategy. In June 2016, publishers on Facebook noticed their reach per post had dropped 42%, showing that a brand’s reputation and reach on a channel that is not under the brand’s control can be wiped out with a simple algorithm adjustment. Facebook then reported in early December that metrics relating to iPhone traffic for Instant Articles (which hosts content on their platform), were underreported for a “small group of … publishers.” And in October 2016, just four years after launch, the popular video sharing app Vine announced it would shut down. The company said that users of the app can download the videos they created, which will also be available online — but there is no telling for how long. But when a company relies on a third-party platform, small issues can create big problems overnight.

4. Stopping the oversaturation of email inboxes.

Email marketing has always been a top performer in terms of ROI, but customers are beginning to ignore their inboxes. Recent research has shown that sending too many emails — which many marketers are guilty of doing — can actually lower overall engagement. Click-through rates have recovered, but are still in an overall decline since email marketing’s heyday.

Consumers are continuously moving towards real-time interactions with a company. According to Forrester report, online chat as a tool for customer service interactions has increased from 38% in 2009 to 65% in 2015. This method of communication allows the customers to remain on the company’s website and interact without major effort. Live chats are popping up everywhere on websites, and not just for customer service — businesses are adding live chat as a way to promote content.

5. Turning to content optimization.

The biggest trend for 2018 will be creating data-driven content strategies. The powerful impact of optimizing existing content, creating new content, and optimizing the distribution strategy — finding new places to promote content offsite and learning to strategically develop new onsite content — will help brands meet consumer needs at the right stage of the purchase funnel.

Content optimization strategies deliver high ROI, especially when repurposing content that has already been written. Many brands have digital content created years — perhaps even decades — ago that can be optimized, promoted and redistributed, resulting in increased traffic and more leads.

Content optimization is picking up momentum. Brands can use this tactic as a way to approach content marketing and SEO in a targeted, data-driven manner. This year, content optimization trends will shake up the way content marketing campaigns are executed, allowing brands to reap the rewards and ROI.